For $5M+ DTC brands on Shopify Plus

Retention programs that compound for $5M+ DTC brands.

Operator-vetted retention experts for $5M+ DTC brands.

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Trusted by retention operators at $5M+ Shopify Plus brands.

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APPS WE VET FOR $5M+ SHOPIFY PLUS BRANDS

Our services

Retention engagements for $5M+ Shopify brands.

Each engagement is scoped around a single named outcome with a defined exit point — not an open-ended retainer. The 8 engagements below cover the retention surface end-to-end.

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Cost guides

Real retention spend, by brand size and workstream.

The cost ranges we send operators privately when they ask how their retention spend compares. No vendor pitches — just the numbers.

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Popular Shopify retention apps

The shortlists we send when operators ask which apps to pick.

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Resources

Retention research, operator-written.

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  • 28–40%EMAIL + SMS ATTRIBUTED
  • 18–28%ACTIVE SUB % @ YR 2
  • 14–22 ptsREORDER-RATE LIFT
  • 50–70%FAILED-PAYMENT RECOVERY
  • 1 BUS. DAYREPLY WINDOW

App ecosystem

40+ retention apps we vet.

Every app below appears in at least one of our shortlists with a named best-fit GMV band, integration depth notes, and operator trade-offs. Tap a tile to jump to the shortlist that covers it.

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Built for

Built for retention-complex Shopify Plus brands.

  • High-frequency consumables

    Supplements, coffee, beauty routine SKUs. Subscription as the dominant LTV mechanic.

  • Premium / luxury brands

    Points programs cheapen the brand; membership and tier-pricing carry retention.

  • Apparel + drop cadences

    Quarterly cadence, returns automation, milestone loyalty over points.

  • Subscription-led ($20%+ active sub)

    Active subscription operations: dunning, save-the-cancel, tier promotions.

  • Multi-vertical / multi-brand

    Loyalty + lifecycle programs that span more than one storefront or category.

  • Migrating off legacy retention apps

    Bold to Recharge / Smile to LoyaltyLion / Klaviyo from Shopify Email.

Customer outcomes

Brands compounding retention with our network.

Representative outcomes from $5M+ DTC brands the network has audited or run engagements with. Brand names anonymized; cohort numbers are real.

  • Supplements

    $25M+ supplement brand

    Active sub % climbed 14 → 27% in two quarters.

  • Beauty

    $10M+ skincare brand

    Lifecycle attributed revenue 18% → 33% in 90 days.

  • Apparel

    $15M+ apparel brand

    Loyalty redemption stuck at 12% → 24% after relaunch.

  • Pet care

    $8M+ pet brand

    Involuntary churn 9.5% → 3.8% with dunning rebuild.

Get matched

Talk to a retention expert.

Tell us where the program is stuck — we'll route you to an expert who has shipped the same fix at a comparable brand. One business day. No mass-blast. No discovery rounds before a directional answer.

Or email hello@shopretentionexperts.com.

Get expert guidance

Tell us about your situation — we'll match you with the right expert.

Frequently asked

Frequently asked questions.

The questions operators ask before engaging. If yours isn't here, the contact form or the home hero match form will get you a person.

  • What size brand do you work with?
    $5M+ GMV is the floor for an engagement. Under that, the cost of an expert engagement usually doesn’t pay back in 12 months — we’ll point you to our free tools and playbooks instead and circle back when you cross the band.
  • How do you vet the retention experts in the network?
    Every expert has shipped the program type at $5M+ DTC brands we can reference. We talk to two operators per expert per quarter and rotate the shortlist based on responsiveness, retention outcomes, and operator NPS — not vendor sponsorship.
  • What does a typical engagement cost?
    Most focused 8–14 week engagements land in the $25K–$120K range depending on scope. Subscription program overhauls run $45K–$95K; lifecycle rebuilds $55K–$120K; loyalty redesigns $20K–$60K. Cost guides break this down by workstream and brand size.
  • How long until we see the impact in the numbers?
    First-90-day churn / first-cohort attribution lift typically shows in 60 days from launch. Full impact on 12-month LTV and active subscription % takes 2–3 quarters because cohort math lags. We measure both windows explicitly in every engagement.
  • What’s your response time?
    One business day from the form or email. No discovery calls before a directional answer — the audit comes first, the engagement scope comes after the audit names the binding constraint.
  • Can we work with you if we’re not on Shopify Plus?
    Most of the program advice translates to any Shopify tier or Klaviyo install. Expert engagements are sized for Shopify Plus operationally. If you’re on Basic or Advanced and want a strategist for the structural decisions, ask — we triage case by case.

Need help scaling retention?

Operator-vetted retention experts for $5M+ DTC brands.

We route you to the right expert for your situation — subscriptions, loyalty, lifecycle, win-back. No mass-blast. Reply within one business day.

Request a retention auditBrowse cost guides